Passenger Support Skills Training Service

Active Link Transport provides a recognised standard of training for individuals responsible for supporting and assisting passengers who require help while travelling. The course is delivered over one or two days.

It is open to any organisation that employs, engages, or supplies passenger assistants, whether they are paid staff or volunteers.

The PATS training consists of five modules, and we can customise the content to suit your organisation’s specific requirements.

We are able to offer off site training on your site at your convenience subject to a minimum number of six trainees in attendance.

For costs please contact us on 02039710907 or email info@jactivelink.co.uk

Luxury Vehicles

Our modern fleet features only the latest luxury models, delivering comfort, style, and a truly premium travel experience.

Easy Online Booking

Booking your chauffeur-driven car online is fast and effortless—just fill out a short form and you’re all set.

Flexible Payment Options

We provide a range of secure payment methods to make your booking process as convenient as possible.

The programme:

  • Module A: This is the foundation module for all passenger assistants. This module helps you understand your role as a passenger assistant.
    The other modules you complete will depend on the needs of the people you work with. You can choose from the following list:
  • Module B1: Passenger awareness and assistance – This modules covers awareness of passenger needs and how to assist, looking at individuals who don’t use a wheelchair.
  • Module B2: Assisting passengers who travel in wheelchairs – B2 covers similar aspects to B1 but focuses specifically on passengers in wheelchairs
  • Module C1: Supervising children and young people with special needs – For PA’s who work with children or young people with special needs.
  • Module C2: Working with adults who need care and supervision – PA’s who work with vulnerable adults.
 

Who is PATS training for?

We offer PATS training to:

  • Individuals joining our team of passenger assistants at Active Link Transport. If you’re interested in becoming part of our team, please explore our current job opportunities here.
  • Those who wish to volunteer as a passenger assistant with Active Link Transport. If you’re considering volunteering, please contact us for more information.
  • Organisations who need their staff to undertake Passenger assistant training.
 

When does the training take place?

PATS training is scheduled based on demand, once we have enough participants to form a viable group. If you’re interested, please email us at info@jactivelink.co.uk. We’ll keep you informed about upcoming courses and availability.

 

How much does training cost?

Please click here for further information and detail on prices. Please note that we offer discounts for community groups and for groups of 6 and above.

Reserve Your Ride or Request a Quote

Active Link Transport Ltd is a trusted name in professional airport transfers and minicab services across London. We take pride in delivering reliable, punctual, and affordable travel solutions.

With over 20 years of experience, we offer tailored transport for every occasion—from airport pickups and corporate travel to seaport runs and special events. Our fully licensed drivers and modern fleet ensure a smooth, safe, and comfortable journey every time.

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Why Choose Us

At Active Link Transport Ltd, we provide Passenger Assistant Training (PATS) that meets industry standards and ensures all participants are fully equipped to support passengers with varying needs. Here's why individuals and organisations choose us:

  • Certified and Experienced Instructors
    Our trainers are qualified professionals with real-world experience in passenger transport and care.

  • Comprehensive, Practical Training Modules
    We cover all key aspects of passenger assistance including safety, communication, disability awareness, and emergency response.

  • Tailored for Real-Life Scenarios
    Training is designed to prepare assistants for the challenges they will face during day-to-day transport services.

  • Fully Compliant with UK Guidelines
    Our course follows all legal and regulatory requirements, helping you or your staff meet professional standards.